Terms & Conditions

We have updated our terms and conditions on 1 November 2023.

Service provider

A’Pelago Experience Ab

Business registration number in Finnish Trade Register: 3286346-8

E-mail address: info@apelago.fi

Telephone number: +358 40 0831205

Billing details

Address: 003732863468

Operator: 003708599126 (OpenText)

VAT-code: FI32863468

In the following A’Pelago Experience Ab, is collectively named as “the Company” and “we”, “us” and “our”.

Applicability of these Terms and Conditions

By using, visiting, or browsing any of our websites (the “Sites”), or by purchasing any of our products and services (“Products and Services”), you accept and agree to be bound by these Terms and Conditions. If you act on behalf of a company or other legal entity, you represent that you have the authority to bind such entity and its affiliates to these Terms and Conditions, in which case the terms “you” or “your” shall refer to such entity and all of its affiliates.

Any breach of these Terms and Conditions will cause immediate disqualification of the subscriber’s / purchaser’s license without any refunds.

VAT for event tickets to physical events

VAT is always added to the invoice according to the current local VAT legislation of the seller. A’Pelago Experience’s type of physical events are always taxed with the local VAT of the country where the event is organized (no matter whether the customer is a consumer or a company and from any country).

Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc

Innova 2

Lutakonaukio 740100 Jyväskylä

Business ID 2122839-7


Accessing our Sites and use of our Products and Services

Access is granted to our Sites and to our Products and Services, independent of their location, solely for your use of our Products and Services for personal entertainment, information, education, and communication with us. You may print the content of the Sites for your personal non-commercial use only.

We have the right to terminate your access to the Sites and/or to the Products and Services if we determine that you have failed to comply with any of the provisions of these Terms and Conditions.

You are solely responsible for keeping your possible password to access our Sites and/or Products and Services confidential. It is forbidden to share your password, discount codes or any other information associated with the use of our Sites and/or Products and Services with anyone.

We will not be liable if for any reason our Sites and/or Products and Services are unavailable at any time or if you have internet connectivity problems for any period.

Grant of limited license to use our products and services

Unless otherwise specified, the products and services, including any content viewed through our digital streaming and downloadable content, are for your personal use only, and we grant you a limited, non-exclusive, non-transferable license for that purpose. Except for the foregoing limited license, no right, title or interest shall be transferred to you.

You may not download, modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from or through, our Sites, without our express written consent. You may not circumvent, remove or alter any of the content protections on our Products and Services. Any unauthorized use of the Sites will terminate the limited license granted by us and will result in the cancellation of your access.

Other terms

Order confirmation

If you haven’t received an order confirmation, please check your junk e-mail folder. If you still cannot find the order confirmation, please contact us at info@apelago.fi.

Waiting list

If the Product(s) you wish to purchase is sold out, you will be added to the waiting list for the same Product. We will notify you if that Product becomes available, invoice you according to your order, and send you the Product(s). The price of the Product will be the same as it was at the time you joined the waiting list. If you no longer want to be on the waiting list, please contact us at info@apelago.fi.

Attendee and customer information

All tickets and live stream licenses need to be assigned to a person in order for them to be valid. Each ticket can be used by only one person. In some multi-day events, it might be possible to purchase a “Split Ticket” add-on service. With the “Split Ticket” add-on, you can separate a ticket for example into “Day 1” and “Day 2” tickets for different attendees.

The person who made the order is responsible for communicating the attendee information to us through the attendee dashboard at least 30 days before the event. The person who made the order is responsible for sharing these Terms and Conditions, Code of Conduct, and Privacy Policy with the person/people using the tickets and live stream licenses.

The name, organization, and title of attendees and customers can be shared with event partners and included in our marketing and communication activities. For more information on how attendee data may be shared, please refer to our Privacy Policy. The customer has the right to deny us permission to share their information with third parties by emailing info@apelago.fi.

We collect information about our event attendees responsibly, in accordance with the applicable data protection legislation.

Organizers’ rights

In the unlikely event of an incident that prevents the event from taking place (independent of the Company), we reserve the right to make changes to the date and time of the event, and its associated activities, at least one week before the event. If this happens, we will notify the participants of the new details of the event.

We also reserve the right to make changes to the event with less than one week notice if there is a justified reason, such as unexpected issues with the location or government / municipal restrictions, or if a speaker is prevented from participating due to amongst others a medical emergency, canceled or heavily delayed travel connections or restrictions by local or international officials. There are multiple speakers in events organized by us, and therefore individual changes to the list of speakers are possible.

Purchasing or assigning someone a ticket for any of our events automatically adds that individual’s email address to our newsletter database. By default, that individual will receive event information, Company updates, and other relevant information.

By attending any of our events, you and the person assigned to use a ticket consent to be filmed and/or photographed, and for your/their image and likeness to be used in our future promotional material without compensation.

With the ticket purchase, you agree to comply with the health requirements of the event. This includes our right to take any measures required or permitted by national law and/or official regulations that we consider to be necessary in order to organize a safe event. Event attendees may also be required to use face masks or other hygiene protection in accordance with the legislation in force at the time.

Intellectual property

The texts, trademarks, logos, images, graphics, photos, video files, or any other digital media, the products and services available through our Sites and their arrangement on our Sites (“Company Intellectual Property”) are all subject to patent, copyright, trademark, and other intellectual property protection. Company Intellectual Property may not be copied for commercial use or distribution, nor may Company Intellectual Property be modified, processed, or reposted to other websites for commercial purposes without our prior written permission.

It is strictly forbidden to download, save and/or publish any material published within our services or authorized third parties unless agreed so in writing.

Our liability

Our (our company, or our subsidiaries or any of their shareholders, directors, officers, employees, or licensors) liability for losses you suffer as a result of us breaching these Terms and Conditions, including deliberate breaches, is strictly limited to the purchase price of the product or service you purchased. Speeches, lectures, commentary, reviews, and other materials posted on our Sites along with the Products and Services themselves are not intended to amount to advice on which reliance should be placed. We, therefore, disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Sites.

Digital content software is licensed to us and is designed to enable the streaming and downloading of digital content from us to certain devices. We do not warrant the performance of such software.

We do not warrant that any of the software used and or licensed in connection with digital content will be compatible with other third-party software nor do we warrant that operation of digital content and the associated software will not damage or disrupt other software or hardware. In addition, we do not take responsibility or otherwise warrant the performance of devices used in connection with digital content, including the continuing compatibility of the device with our service.

Transfer of rights and obligations

You may not transfer, assign, change, or otherwise dispose of these Terms and Conditions or a contract, or any of your rights or obligations arising under them, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of these Terms and Conditions or a contract, or any of our rights or obligations arising under them, at any time.

Law and jurisdiction

Contracts for the purchase of Products and Services through our Sites and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the laws of Finland, without regard to choice of laws provisions, and shall be subject to the non-exclusive jurisdiction of Helsinki District Court in Finland.

Other applicable terms

Please review our Privacy Policy and Code of Conduct, which also governs your visit to our Sites and any orders from us, to understand our processes in relation to any personal information you provide.

Amendment of these Terms and Conditions

We are constantly developing our Products and Services and the ways they are offered by us. In the course of our development work, we may find it necessary or mutually beneficial to amend these Terms and Conditions. In such a case we will publish an updated version of these Terms and Conditions, and inform the effective date of the amendments.

If you do not find the amendments acceptable, you should contact us within 30 days of the publishment of the amended Terms and Conditions and inform us of your concerns, in which case we will consider your inquiry in good faith and work to find a solution reasonably acceptable to you. In case you continue your use of our Products and Services and/or make new purchases after the Terms and Conditions have been amended, you are deemed to have accepted the amendments.

If you have any questions, please do not hesitate to contact us at info@apelago.fi.